Shipping policy
Where can I track my order?
You can track your order by visiting our site and clicking “Track Your Order”.
Shipping confirmation emails are automatically generated once the shipping label has been created. Please allow 1-2 business days for the tracking to update and reflect the pick up and show updates on the courier’s end.
How long will it take for my order to be processed?
FINESSE aims to ship out your order as quickly as possible and orders, with the exception of pre-orders, ship within 1-2 business days of order placement!
Pre-orders will ship by their specified dates listed on the product pages and at checkout.
Your order may be split into more than one shipment to get it to you as fast as possible as we have multiple warehouses.
FINESSE is not responsible for order processing delays due to invalid shipping addresses or phone numbers.
How long will it take for my order to be delivered?
Transit times apply after your item has been picked and packed in our facilities and picked up by the carrier.
Additional business days may be required for delivery during peak selling periods and holidays.
Our products are shipped directly from our Chicago or overseas warehouses. For shipments from overseas warehouses, transit times may be impacted by customs clearance. Customs delays are out of our hands and entirely driven by a country's customs authority - please allow a few days for your package to clear customs if necessary.
| Location | Standard Shipping | Express Shipping |
| US | 3-7 business days | 2-5 business days* |
| UK | 2-9 business days | 2-7 business days* |
| INT** | 7-10 business days | 4-9 business days* |
| AU | 6-10 business days | Not Available |
* Subject to availability.
** INT (International) covers every destination outside the US, UK, and Australia—for example, Germany, France, Canada, Italy, Singapore, New Zealand, the Netherlands, or the UAE.
Express shipping is currently not available for P.O. Box addresses.
Please note that countries outside of the US may charge customs and duty taxes on your products - this varies by your country’s import and export regulations.
For the UK, VAT and duties are already included in the product price.
Do you ship to PO Boxes?
We do! However, only with standard shipping due to courier limitations.
Do you ship internationally?
Yes, we offer shipping options to the UK, AU, and DE at this time.